The information provided in the defined Terms and Conditions establishes the legal terms that apply to the use of our website. Please read the information carefully and make sure you understand it before using our website and any of the services provided on it. Your use implies acceptance of this document.
1. General Definitions
The owner of the website (www.ditchil.com) is the company Vale & Vilas Textiles, Lda, NIPC 510923089, with headquarters at Rua Industrial, Pavilhão nº 10 Fração J, 4750-841 Vila Frescainha S. Pedro – Barcelos – Portugal – T. +351 253 831 083 / +351 925 838 751, and with the email sales@ditchil.com in this document, will be hereinafter referred to as the owner.
Privacy Policy – a document that describes the procedures the owner uses to collect and process data from those who visit their website.
Terms and Conditions – a document that establishes a set of rules (general or specific) that, along with other applicable legislation, regulate the use of this website.
User – anyone who accesses or makes use of the present website.
2. Ownership of the Website
This website is the official online presence of the owner, and its entire content is owned by the owner.
These Terms and Conditions govern access to and use of this website. By accessing any part or section of this website, using it, or any services connected to it, the user declares acceptance of these Terms and Conditions, and is subject to all obligations stated in this document. If you do not accept these terms, please immediately stop using this website.
The owner reserves the right to change the contents and services of this website, as well as these Terms and Conditions, at any time and without notice. Any changes will take effect from the moment they are published on this website. It is assumed that acceptance has been granted if the user continues to use the website after the changes have come into effect.
Therefore, the owner advises the user to regularly check the Terms and Conditions for updates and changes.
The owner reserves the right, at any time and without notice, to remove the website and its content, as well as to limit, refuse, or partially or entirely interrupt access to any user of this website.
The rights mentioned in this section may be exercised by the owner without the need to provide any other justifiable reason.
By purchasing any goods or services on this website, you acknowledge that you are entering into a contract with the owner.
3. Privacy
Personal data obtained through the use of this website by an individual will be strictly processed in accordance with our Privacy Policy, which can be accessed on our website.
This website uses cookies to enhance the user experience and provide more efficient services. For more information, please refer to our Privacy Policy.
4. Intellectual Property
All content published on this website is owned and managed by the owner. However, there may be situations where the published content is owned by third parties. In such cases, the content will only be made available with the authorization of the respective third parties.
Copyright and related rights, as well as industrial property rights, which cover all information and content provided by the owner and its partners on this website, as well as the software used to operate it, belong entirely to the owner and/or its partners. This list is not exhaustive, and any other rights, situations, or content not mentioned are reserved.
The user is not authorized to modify, publish, transmit, share, transfer, reproduce, distribute, perform, process, assign, or commercially exploit, partially or entirely, the content or services (including the software) of this website.
However, the user is allowed to download or copy downloadable content from this website, provided that it is done exclusively for personal use, in compliance with copyright and other intellectual property rights, and with a mention of the above-mentioned trademark(s) in those reproductions.
Engaging in any conduct referred to in the first part of this section is prohibited, except in cases where the owner has previously authorized it in writing.
The owner reserves the right to take legal action against anyone who engages in any of the prohibited conduct mentioned above.
5. Liability
The owner does not guarantee that the content or services provided on this website will meet the user’s needs or expectations. The website may contain inaccuracies or errors, despite the owner’s efforts to act with the utmost rigor in their activities.
The owner and its partners will make every effort to avoid errors in the content of this website and ensure the security of users and the reliability of the software used. However, it is not possible to provide a complete guarantee regarding the suitability, availability, absence of viruses (or other components that may cause damage) of the software and services on this website.
Therefore, the owner disclaims any liability for any direct, indirect, or incidental damages resulting from the use of this website. The owner also does not guarantee that any errors in the software will be necessarily corrected.
No advice or information obtained by the user through this website will create any warranty that is not expressly stated in these terms. Therefore, the owner shall not be liable to the user for any damages suffered by the user or third parties resulting from the use or inability to use this website or its content.
The owner shall not be held responsible for delays, interruptions, errors, and suspensions of communications or loss of information that originate from factors beyond its control and are not attributable to it, including any deficiencies or failures caused by the computer system, modems, connection software, or any computer viruses, or arising from the downloading of infected files or files containing viruses or other properties that may affect the user’s terminal equipment.
The owner is not responsible in cases where the user fails to install the appropriate software to protect access, as well as in situations of unforeseeable system overload.
The owner shall not be liable for any damages suffered by the user or third parties that may arise from technical failures in capture, display, or use that are not attributable to it or resulting from the non-updating of the respective contents. It also disclaims responsibility for damages suffered by the user or third parties that may arise from any unauthorized use of the servers used by the owner and/or all information and data hosted therein.
The owner assumes no responsibility for damages resulting from any situation of impossibility, delay, suspension, or interruption in accessing this website due to technical failures or other reasons, nor does it guarantee access to the website during interruptions or disruptions resulting from technical problems.
Similarly, the owner cannot be held responsible for any errors, deficiencies, or inaccuracies in the content, information, or services provided on this website.
The owner cannot guarantee the website’s complete immunity to hackers, viruses, or other intrusion software.
The user bears the sole responsibility for downloading any material available on this website, and the owner cannot be held liable for any damage or loss of information resulting from the download.
The owner disclaims all liability regarding the content of any other website. The owner shall not be held responsible in any way for any loss or damage suffered by the user as a result of the user’s use of a website to which this website is linked via links. The presence, if any, of links to other websites on our website does not provide any guarantee regarding the security, timeliness, or suitability of the content of those websites, and therefore, no liability can be attributed to the owner.
6. User Responsibility
The user declares and warrants that:
No material sent to the email addresses provided on the website contains content that is:
– Defamatory;
– Offensive;
– Abusive;
– Pornographic;
– Obscene;
– Offensive;
– Threatening;
– Racist;
– Encouraging the commission of any illegal act or violating any third-party property rights, including but not limited to copyright.
The user submitting content is of legal age.
The user acknowledges and agrees that any and all elements submitted via email may be used by the owner, without prejudice to Copyright and Related Rights, Industrial Property, or Privacy and Data Protection laws, and without any compensation or recognition due to the user.
In accordance with the above, the user grants the owner a global, irrevocable, royalty-free, non-exclusive, sublicensable, or transferable license to use, reproduce, distribute, publicly perform, publicly display, transmit, and publish the submitted content.
7. Orders
Orders on the website www.ditchil.com can only be placed by individuals aged 18 years or older. After placing an order, you will receive an order confirmation email containing details of the product ordered. The order confirmation email should not be interpreted as acceptance of the order by Ditchil.
If the order is rejected or modified for a valid reason, our Customer Support team will contact you via the email/billing address/phone number provided at the time of placing the order. We may also reject, limit, or prohibit orders that may have been placed by sellers, resellers, or any other party without authorization to sell Ditchil products.
No charges will be applied for an order/item whose sale is rejected.
7.1 Confirmation
The order should only be accepted upon sending the product confirmation.
The contract between Ditchil and the user will only be formalized upon sending the Shipping Confirmation. The contract is only applicable to the products that have been shipped, and no contract is formed for any product included in the order for which a Shipping Confirmation has not yet been sent by Ditchil. Therefore, Ditchil is not responsible for shipping any product that is included in an order but for which no Shipping Confirmation has been issued.
7.2 Price and Payment
By placing an order on the website www.ditchil.com, the user agrees to pay in full for all orders placed. Payment methods can be found on our Payment Methods page.
The prices of products in the Ditchil online store will be periodically reviewed and include the value-added tax (if applicable) at the current rate in the country of delivery on the day the order is placed. The prices shown on the product detail page do not include shipping charges, which will be presented before the order is finalized. The total price of your order including shipping expenses will be displayed in the order summary before confirmation.
If you choose to make payment in a currency other than the default currency of your bank account, a currency conversion fee may be charged. Product prices may vary depending on the country.
7.3 Product Availability
Product availability is not guaranteed when placing an order. This can occur due to stock shortages. In such cases, we may reject your order. If your order is rejected, you will receive a notification via the email/billing address/phone number provided during the order process.
8. Price Errors and Others
We make every effort to ensure that the information (e.g., product colors and features) on our website is as accurate as possible. However, there are various factors that can affect the accuracy of this information. The specifications of your display device, screen, or its settings can impact the precision that Ditchil aims for.
By mistake, the information found on the website may contain typographical errors, visual discrepancies, visual or written inaccuracies, or omissions, which may, not exclusively, be related to product descriptions, prices, or availability.
Any information regarding product prices and availability may be subject to change at any time.
9. Delivery and Acceptance of Products
Ditchil will rely on third-party services to deliver the orders placed. The partners selected by Ditchil to carry out the delivery of orders may need to access customer information such as phone number and address to confirm the delivery time and address, respectively. By placing an order on our website, the customer expressly accepts the sharing of necessary data with the delivery company.
Each order will be assigned a tracking number so that you can monitor the shipping status of your order.
Due to stock availability or any other valid reason, an order with multiple items may be shipped separately. In such cases, each shipment will be accompanied by a tracking number for you to monitor the order status.
10. Warranty
The items sold on the website www.ditchil.com are protected by a warranty against manufacturing defects or any irregularities in the product. To make a warranty claim, you should return the product as soon as possible, along with the proof of purchase.
To file a claim, please email the following address: sales@ditchil.com.
11. Returns and Exchanges of Orders
If you wish to return an item, whether due to dissatisfaction with the product or for any other reason, we will accept the return as long as the item meets the following requirements:
– The item must be in new condition.
– It must not have been used.
– All original tags must be intact.
– The item must not be worn, washed, or altered.
This Returns Policy does not invalidate or affect your legal rights under applicable legislation, including your legal right of withdrawal.
The refund for returned items will be processed using the same payment method used for the original purchase. At the end of the return process, you will receive a confirmation email.
You can initiate the return or exchange of an order placed on the website www.ditchil.com by using our available return method. All returns or exchanges must be made within a maximum of 15 days from the date of receiving the order. If, for any reason, your order is received in multiple deliveries, the 15-day return period for any item starts from the date of receiving the last delivery.
Return Process:
– The customer is responsible for the return shipping costs as per the company’s policies.
– To return or exchange your order, please email sales@ditchil.com with the subject “Return/Exchange of Product”.
– Make sure to include all relevant purchase documentation in the email.
– Safely package the merchandise, ensuring that it meets all the aforementioned requirements. Try to use the original shipping materials if possible.
– Our Customer Support team will contact you and plan the necessary procedures.
– Returns are processed within a maximum of 14 business days.
– The refund for the item will be issued using the same method of payment used for the original purchase.
– The customer is responsible for properly packaging, labeling, and shipping the product. Please keep the shipping receipt as proof.
– If a returned item does not meet the return requirements, we may need to send it back to you.
– If you have lost any necessary documents for the return/exchange of a product, please contact our Customer Support Service via email at sales@ditchil.com.
Exchange of Item:
– In the case of an exchange, the transportation costs will be borner by the costumer (pickup and shipping)
– If the item does not fit properly, you can request an exchange for a different size, provided you return the original item.
– The process for exchanging the original item will follow the terms indicated above for returning items.
– The customer is responsible for properly packaging, labeling, and shipping the product. Please keep the shipping receipt as proof.
– If a returned item does not meet the return requirements, we may need to send it back to you.
– If you have lost any necessary documents for the return/exchange of a product, please contact our Customer Support Service via email at sales@ditchil.com.
If you prefer the product to be collected, please contact us via email at sales@ditchil.com.
12. Right of Contract Cancellation
The user has the legal right to cancel the contract within 14 calendar days after entering into the contract. The right of contract cancellation can be exercised for any reason, and the user must inform Ditchil of their intention to cancel the contract. To exercise this right, the user must complete the Contract Cancellation Form (see below) and send it to the email address sales@ditchil.com.
If the user chooses to exercise the right of contract cancellation for any order, Ditchil will:
– Refund the amount paid for the products. Please note that Ditchil is authorized by law to reduce the refund amount if it is determined that any product has been improperly treated by the user. If, for any reason, the amount is refunded to you before we have had a chance to inspect the product, and after a thorough evaluation, we find evidence of improper treatment, you may be charged for the diminished value of the product.
– Refund the costs of delivery for the order.
– Process the refund as soon as possible, within a maximum of 14 days after being notified of the intention to cancel the contract.
– Ditchil may retain the refund until the products are received back or until proof of their return is provided.
13. Promotions
The website www.ditchil.com may, at any time, conduct activities such as giveaways or promotions that involve the submission of information or materials for participation. Such events will be accompanied by specific rules and policies, of which you will be informed prior to participating. It is your sole responsibility to accept, complete, submit, and comply with any terms defined in the various activities.
14. Disclaimer of Warranties
When making a purchase on the website www.ditchil.com and upon receiving your order, you are solely responsible for complying with the regulations, safety guidelines, and precautions that accompany each product.
Ditchil disclaims any liability that may arise from the improper use, negligence, or abuse of the products sold on the website www.ditchil.com.
15. Final Provisions
In the event that any provision of this document is declared null, ineffective, or void, such situation shall not affect the validity or effectiveness of the remaining clauses, which shall remain fully in force, in accordance with Article 292 of the Civil Code.
All matters regulated by these terms and conditions are subject to Portuguese law.
Without prejudice to cases duly referred to in Portuguese law, the parties agree that the courts of the District of the Proprietor shall have jurisdiction to settle any disputes arising from the contract.
16. Contact Us
If you have any questions regarding the Terms and Conditions outlined in this document, please contact us via email at sales@ditchil.com.
Contract Cancellation Form
The consumer has the right to cancel the present contract within 14 calendar days, without providing any reason.
To exercise your right to cancel the contract, please fill out the document below and send it to sales@ditchil.com.
To: (insert address/email)
I hereby notify Ditchil that I am cancelling the sales contract for the goods described below:
[Provide details of the goods being returned]