Shopping Basics
Yes, except in exceptional cases or for products with artisanal finishes, the products should closely resemble the photos. However, there may be minor variations.
Yes, by creating an account on our website, you will receive firsthand information on all promotions, new products, and updates.
At Ditchil, we strive for excellence in all our products, and it is not expected for you to receive a defective item. However, if you happen to receive a defective item, please contact our Customer Support via email at help@ditchil.com.
If, for any reason, you receive an item that is not part of your order, please contact us immediately via email at help@ditchil.com.
Payments
You can make payment for your order on the Ditchil website using the following payment methods: VISA, Mastercard, PayPal.
Some credit or debit card purchases may require verification. This verification process is typically done through the normal method used by your bank. If you are unable to complete the payment, please contact our team via email at help@ditchil.com.
There are several reasons why your payment card may be declined. Your card may have expired (check the expiration date before using it). You may have reached the credit limit on your card (check your account to see if you have exceeded the allowed amount). You may have entered some information incorrectly (double-check that all the card details are entered correctly).
If, for any reason, you receive an item that is not part of your order, please contact us immediately via email at help@ditchil.com.
Shipping & Returns
Purchases made on the website www.ditchil.com will be shipped to the address you choose at the time of purchase.
To initiate a return of an item, please email help@ditchil.com. Our Customer Support team will contact you and plan all the details for the return of the desired item.
Please note that an item can only be returned within a maximum period of 15 days from the date of receipt of the order.
Once the return of an item is confirmed, and it meets all the return requirements stated in the Terms and Conditions page, we will proceed with the refund of the paid amount. The refund will be issued using the same payment method used for the order.
Trades
To proceed with exchanging an item, you should email help@ditchil.com. Our Customer Support team will contact you and plan all the details for the exchange of the item.
Please note that an item can only be exchanged within a maximum period of 15 days from the date of receiving the order.