Yes, except in exceptional cases or for products with artisanal finishes, the products should closely resemble the photos. However, there may be minor variations.
At Ditchil, we strive for excellence in all our products, and it is not expected for you to receive a defective item. However, if you happen to receive a defective item, please contact our Customer Support via email at firstname.lastname@example.org.
You can make payment for your order on the Ditchil website using the following payment methods: VISA, Mastercard, PayPal.
Some credit or debit card purchases may require verification. This verification process is typically done through the normal method used by your bank. If you are unable to complete the payment, please contact our team via email at email@example.com.
There are several reasons why your payment card may be declined. Your card may have expired (check the expiration date before using it). You may have reached the credit limit on your card (check your account to see if you have exceeded the allowed amount). You may have entered some information incorrectly (double-check that all the card details are entered correctly).
Shipping & Returns
Please note that an item can only be returned within a maximum period of 15 days from the date of receipt of the order.
Please note that an item can only be exchanged within a maximum period of 15 days from the date of receiving the order.